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Ocean Tribe Surf & Yoga Retreat

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by milan09acl
May 16, 2023

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Weligama, Sri Lanka

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+94 716 405 397
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Privacy Policy

AND NOW FOR SOMETHING COMPLETELY DIFFERENT

Ocean Tribe Surf & Yoga Retreat

Privacy Policy

PRIVACY POLICY FOR OCEAN TRIBE SURF & YOGA RETREAT

This is the Privacy Policy of Ocean Tribe Surf & Yoga Retreat. We has prepared this privacy statement to inform you with respect to how we collect, use, disclose and safeguard your personal data.

This privacy Policy describes the privacy practices of Ocean Tribe Surf & Yoga Retreat for the data we collect through various channels, such as:

When you use and interact with websites operated by us (the “Websites”).
When you visit or stay as a guest at our property, or through other offline interactions.
When we e-mail you HTML formatted communications. When you submit your data to our contact forms

Collectively, we refer to the Websites and offline channels as “Services.”

By using the Services, sending booking inquiries you agree to terms and conditions of this Privacy Policy.

This Privacy Policy may change from time to time. Your continued use of our Services is deemed acceptance of such changes, so you should check this page periodically for updates.

What we collect
We may collect the following information:
Name, contact information including email address, phone numbers and postal addresses.

demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers.

What we do with the information we gather

We require this information to understand your needs and provide you with a better
service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional email special offers or other information
which we think you may find interesting using the email address which you have provided.
we may also use your information to contact your family or person you name in case of emergency.
We may use the information to customize the website according to your
interests.

WHY WE USE PERSONAL INFORMATION

We use your Personal Information to provide you with our Services, to develop new offerings and to protect Ocean Tribe Surf & Yoga Retreat and our guests. Certain Services we provide will require you to provide select Personal Information to us. If you do not provide the necessary Personal Information, we may not be able to provide the requested Services to you. Subject to applicable laws, we may collect, use and disclose relevant portions of your personal information to perform the following activities.

Purpose/Activity Lawful Basis for Processing
Process information received from our Website regarding inquiries or submitting contact/registration forms.
Performance of a contract with you

Process hotel bookings:

Manage payments, fees and charges
Collect and recover money owed to us
Process bookings
Ensure your room is available
Performance of a contract with you
Necessary for our legitimate interests (to recover debts due to us)

Manage our relationship with you:

Notifying about changes to our terms.
Asking you to leave a review or take a survey.
Send confirmations and pre-arrival messages.

Necessary to comply with a legal obligation.
Necessary for our legitimate interests (to keep our records updated, manage our operations, ensure we keep you informed and are responsive to your questions and needs, and assess customer feedback so we can continue to improve our services to you)
Personalize our services to your personal preferences:

Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud)
Necessary to comply with a legal obligation
To use data analytics to improve our Website, products/services, marketing, customer relationships and experiences Necessary for our legitimate interests (to define types of customers for our services, to keep our Website updated and relevant, to develop our business and to inform our marketing strategy)

Security

We are committed to ensuring that your information is secure. In order to prevent
unauthorized access or disclosure we have put in place suitable physical, electronic
and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard
drive. Once you agree, the file is added and the cookie helps analyze web traffic or
lets you know when you visit a particular site. Cookies allow web applications to

Cookies allow web application to respond to you as an individual. The web application
can tailor its operations to your needs, likes and dislikes by gathering and remembering
information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us
analyze data about web page traffic and improve our website in order to tailor it to
customer needs. We only use this information for statistical analysis purposes and
then the data is removed from the system.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily.
However, once you have used these links to leave our site, you should note that we do
not have any control over that other website. Therefore, we cannot be responsible for
the protection and privacy of any information which you provide whilst visiting such
sites and such sites are not governed by this privacy statement. You should exercise
caution and look at the privacy statement applicable to the website in question.

Your Data protection rights

Ocean Tribe Surf & yoga Retreat aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Information we hold about you, object to our processing, and/or if you want it to be removed from our systems, please contact us.

Please note that we may ask you to verify your identity before responding to such requests.

We will not sell, distribute or lease your personal information to third parties unless
we have your permission or are required by law to do so.

We reserve the right to change this Privacy Policy at any time. Notice of changes will be published on this page. Changes will always be prospective, not retroactive. If you have questions about our policies, please contact us by email or by mail, as follows:

Ocean Tribe Surf & Yoga Retreat
No:159/3, 2nd lane,
Paranakade,
Weligama 81700,
Sri Lanka.

Terms & Conditions

IT'S NOT FUN, BUT IT'S IMPORTANT

Ocean Tribe Surf & Yoga Retreat

Terms & Conditions

Welcome to Ocean Tribe Surfcamp in Weligama, Sri Lanka. By booking with us, you agree to the following Terms & Conditions. Please read them carefully to ensure a pleasant stay.

Pricing

1. Prices are subject to change.
2. From December 20 to January 10, all rates increase by 70 Euros p.P due to peak season.
3. Prices for stays shorter than our 7-night package will be proportionally higher than the average nightly rate of the package.
4. All prices include service charges and taxes, as well as all mentioned items.
5. An additional 10% service charge applies to all extra food and beverage consumption.

Long Term Stay Rate

1. The long-term stay rate applies only to Deluxe Double Rooms for a minimum stay of 21 nights.
2. This rate is not available during peak season (December 20 – January 10).
3. Long-term stay rates do not apply to date changes.

Booking Process

1. The lead guest must be over 18 years old and is responsible for the booking.
2. Only the lead guest and named booking party are permitted to use the facilities. Third-party visitors require extra permission.
3. To confirm a booking, a safety deposit of approximately 25% is required, payable via a paylink with a 3% banking fee. This deposit will be deducted from the total bill upon arrival.
4. The remaining balance is due upon arrival at check-in and can be paid in cash (EUR, USD, LKR) or by card (3.5% banking fee).

Check-in & Check-out

1. Check-in starts at 2:30 PM.
2. Check-out is by 11:00 AM.

Cancellation Policy

1. Full refunds of deposits are available for cancellations made 30 days or more before the arrival date, except during peak season (December 20 – January 10).
2. No refunds for cancellations made within 30 days of the arrival date.
3. In cases of cancellation, fees may apply, depending on the cancellation date and reason. Valid reasons require proof, such as a doctor’s statement. Change of plans is not considered a valid reason.
4. Most cancellation scenarios should be claimed through cancellation insurance. We strongly recommend arranging proper insurance before booking any holiday.
5. If we are unable to provide the holiday booked, we will offer you the chance to reschedule.

Early Departure

1. If a guest leaves earlier than booked, the full amount of the original booking will be charged with no refunds.

Missed Surf and Yoga Classes

1. No refunds or rescheduling for missed surf or yoga classes.
2. Guests are responsible for any additional costs incurred from missing a surf class.
3. If a surf or yoga class is canceled due to weather or other non-guest-related reasons, we will decide if a refund or rescheduling is possible.
4. No refunds for surf lessons ending earlier than anticipated.

Photos & Videos

1. Guests authorize Ocean Tribe to take and use photos and videos for educational and promotional purposes without compensation.
2. Guests can purchase personal photos and videos for an additional fee.

Pool Usage

1. Pool hours are from 8:00 AM to 8:30 PM.

The Surf

1. All instructors are qualified and well trained with years of experience. Participating in surf lessons, which is an extreme sport, is at the guests’ own risk, and guests, should have their own insurance and liability coverage.
2. We maintain a student-teacher ratio of 1:4. Larger groups will be divided into smaller groups.
3. Surf spots are chosen based on the best conditions, considering factors like crowds, ocean bottom type, tides, wind, wave size, currents, and localism.
4. Trust our judgment regarding your surf level. Hardboards are for experienced surfers. Recommendations on surfboards and spots are based on guests’ abilities and experiences.
5. Guests insisting on different conditions (board, spot, group) contrary to our recommendations are responsible for any damages.
6. Follow all instructor instructions during lessons to ensure safety and better learning. Straying from the group or disregarding instructions may lead to additional charges and reduced chances of individual video analysis.
7. Surf lessons are 90 minutes, including warm-up, beach instructions, water experience, and theory. Exact content varies by instructor.
8. Surf lessons ending early due to weather or other reasons will not be refunded.
9. Video analysis occurs twice a week, but not every student is guaranteed an individual video.
10. Report any dissatisfaction with instructors to management promptly to ensure optimal surf lesson experiences.
11. No surf or yoga classes on Sundays, though this may change due to plans.
12. Full surf package bookings include an afternoon surf lesson on arrival day (4-5 PM), except on Sundays. No refunds for missed lessons on arrival.
13. Surf lesson times are published the evening before. Group assignments may change based on progress. Requests are considered but not guaranteed.
14. Morning surf lessons start between 5:20 AM – 11 AM for optimal conditions.
15. Surf guiding only bookings are guided sessions, not lessons, with no formal tuition or coaching.

The Yoga

1. Yoga styles vary by instructor, all of whom are certified.
2. Yoga classes are at 5 PM, this may change due to plans.
3. Guests booking the surf & yoga package start with yoga on the arrival day (except Sundays). No refunds for missed lessons on arrival.

WiFi Fair & Appropriate Usage Policy

1. WiFi is provided for guests’ fair use.
2. Third-party visitors must pay additional charges for WiFi access.

Damages & Lost Property

1. The lead guest is responsible for any damages caused by the booking party, including breakages, stains, and damage to fixtures.
2. Report accidental damages immediately to minimize costs.
3. Lost keys/fobs/access cards incur a replacement charge.
4. Lost property will be held for one month. We will attempt to return items but accept no responsibility for lost items. Postage costs for returning items will be borne by the property owner.

Smoking

1. Smoking is permitted only in designated areas. Smoking inside rooms is strictly prohibited.
2. Guests smoking inside rooms will be charged for additional cleaning costs.

Pets

1. Pets are not allowed.
2. Please note that there are multiple dogs and cats living on the property.

Restaurant / Food

1. The breakfast is open daily from 8 AM – 11:30 AM
2. The included or complimentary breakfast provided with your stay encompasses a single item from the breakfast menu per person per day. Any additional breakfast items or beverages selected beyond the specified inclusion or outside of the breakfast time will be subject to additional charges.
3. Dinner will be mostly buffet style. In exceptional cases a la carte can be ordered.
4. Vegan, vegetarian, pescatarian and carnivore options will be available.
5. If you have a special diet due to allergies, please discuss options and further details before booking.
6. Dinner (buffet) starts at 7:30 PM and is cleared away as soon as the food is empty, at 9 PM at the latest. Guests who join us towards the end of the dinner time must expect a smaller selection or an empty buffet.
7. Dinner (a la carte) can be served in exceptional cases between 7 – 9 PM.
8. An additional 10% service charge applies to all extra food and beverage consumption.
9. Self-brought drinks and food may only be consumed within the booked room or patio. The consumption of self-brought drinks inside the restaurant (upstairs & downstairs) will be charged with a corkage fee of 25 EUR per bottle. Outside food is strictly forbidden to consume inside the restaurant.

Conduct

1. Guests must respect the privacy and peace of other guests, neighbors, and staff at all times.
2. We reserve the right to cancel a booking immediately if guests do not honor this agreement or cause disturbances.

Conclusion

Thank you for choosing Ocean Tribe Surfcamp. We are dedicated to providing you with a memorable and enjoyable experience. Please respect our terms and conditions to ensure a harmonious stay for all guests. Should you have any questions or concerns, feel free to contact our management team. Enjoy your time with us and the waves of Weligama!

20b98c3c1a64302029f479b0cce15898

Weligama, Sri Lanka

find your space

find Us

Find out more about

PRIVACY POLICY FOR OCEAN TRIBE SURF & YOGA RETREAT

What we collectWe may collect the following information:Name, contact information including email address, phone numbers and postal addresses.

What we do with the information we gather

WHY WE USE PERSONAL INFORMATION

Process hotel bookings:

Manage our relationship with you:

Security

How we use cookies

Links to other websites

Your Data protection rights

Pricing

Long Term Stay Rate

Booking Process

Check-in & Check-out

Cancellation Policy

Early Departure

Missed Surf and Yoga Classes

Photos & Videos

Pool Usage

The Surf

The Yoga

WiFi Fair & Appropriate Usage Policy

Damages & Lost Property

Smoking

Pets

Restaurant / Food

Conduct

Conclusion

What we collect
We may collect the following information:
Name, contact information including email address, phone numbers and postal addresses.